Customer Success Manager (Ca)
- Countries
- Remote, USA
- Job Types
- sales & business development
- Experience
- managers
- Organization Types
- climate & sustainability, startups, transportation & mobility
- Location
- USA - Remote
- Posted Date
- Company
- Highland Electric Fleets
- Salary
- $110,000 - $125,000 a year
AI Summary
Job Description
The Customer Success Manager will cultivate strong customer relationships post-sale, ensuring satisfaction, retention, and loyalty. Responsibilities include guiding customers through onboarding, providing training, managing projects, tailoring services, analyzing data, resolving issues, and relaying feedback to internal teams to ensure customer goals are met.
Hard Requirements
- 2+ years of experience in a customer-facing role (Customer Success, Project Management, Partnership Management, or Account Management)
- Bachelor’s degree or equivalent experience in a relevant field
- Ability to travel to customer sites on a monthly basis
- Experience and knowledge of ticketing systems, workflows, tools and processes for customer service
Soft Requirements
- Extreme empathy
- Ability to take initiative
- Strong project management skills
- Data-driven approach to problem solving
- Strong written and verbal communication skills
- Excellent presentation skills
- Confident, high energy, self-motivated
- Team player
- Experience working with senior and executive-level customer contacts
- Ability and desire to work and excel in fast-paced environment with ambiguity
- Understanding of web applications
- Ability to learn new technologies
- Experience working in a non-SaaS industry and/or with municipal or government entities is a plus