Associate Technical Support Engineer (Only Bca/Bba/B.Com/B.Sc. Graduates)

AI Summary

Job Description

Provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions. This includes adjusting network configurations, verifying software configurations, troubleshooting physical installation issues, and analyzing logs. Communicate technical solutions clearly and professionally to users.

Hard Requirements

• Strong communication, interpersonal, motivational, and organizational skills
• Networking fundamentals (TCP/IP, M2M communications, etc.)
• Cloud based management platform and application support
• Documentation and creating knowledge articles
• Capture serviceability and supportability requirements
• Good understanding of computer systems, mobile devices and other tech products
• Ability to work with hardware and software engineering on problem resolution
• CRM tools such as Salesforce
• Ability to provide step-by-step technical help, both written and verbal
• Jira or other bug management tools
• BCA/B.Sc graduates
• Excellent English communication

Soft Requirements

• Tenacious commitment to customer focused support
• Comfort with making complex decisions
• Ability to read and understand site drawings, field repair guides and product specifications
• Ability to accurately convey complex concepts
• Proven experience in driving initiatives, cross-functional collaborations
• Account management skills
• Maintains effectiveness when experiencing major changes
• Ability to work effectively and complete tasks/projects with minimal supervision
• Open communicator
• Proactively identify areas of product improvement
• Focuses and guides self in accomplishing work objectives
• Deals effectively with others in antagonistic situations
• Appreciates and includes the diverse capabilities, insights, and ideas of others
• Sets high standards of performance for self