Manager, Implementation - Enterprise Select
- Countries
- Remote, USA
- Job Types
- operations
- Experience
- managers
- Organization Types
- transportation & mobility, logistics & supply chain
- Location
- USA - Remote
- Posted Date
- Company
- Samsara
- Salary
- USD109,480 - USD165,600 annually
AI Summary
Job Description
Lead a team of Implementation Consultants deploying Samsara's platform for enterprise accounts. Manage team performance and KPIs, own executive stakeholder relationships, resolve escalations, partner cross-functionally with Sales and Customer Success, coach consultants through complex multi-site implementations, and drive process improvements and automation.
Hard Requirements
- 4+ years managing a services team supporting complex enterprise deployments
- Experience implementing Enterprise (medium/high touch) accounts or account management programs
- Experience managing escalations and executive stakeholder relationships on complex accounts
- Experience with customer success CRM such as Gainsight and/or PSA tool
- Solutions-oriented with strong problem solving skills
- Comfort in fast-paced, change-heavy environment
- Strong bias for action and high standards
- Bachelor's degree from a 4-year institution
Soft Requirements
- SaaS and/or IoT/hardware implementation experience
- Project/program management experience (PMP or similar)