Senior Product Manager, Customer Care Ai
- Countries
- USA
- Job Types
- software & tech, product, sales & business development, operations
- Experience
- managers
- Organization Types
- startups, transportation & mobility
- Location
- New York City
- Posted Date
- Company
- Lyft
- Salary
- $148,000.0 - $185,000.0 year
AI Summary
Job Description
As a Senior Product Manager for Customer Care AI at Lyft, you will build and optimize AI agents for customer support across chat and voice channels. You will collaborate with engineering, data science, and ML teams to design agent capabilities, write and refine prompt logic, and partner with support operations to improve workflows. Your role involves defining success metrics, driving data-informed decisions, and creating a scalable AI strategy.
Hard Requirements
- 5+ years of experience in product management
- Experience or familiarity with AI, ML, or conversational interfaces
- Deep technical acumen
- Ability to understand and shape AI system designs
- Experience leading a team of engineers
- Setting clear goals, strategies, and multi-quarter roadmaps
- Comfortable working in fast-moving, ambiguous environments
- Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred
Soft Requirements
- Customer obsession
- Technical depth
- Collaboration
- Bias to action
- Analytics