Manager, Field Quality
- Countries
- USA
- Job Types
- operations
- Experience
- managers
- Organization Types
- climate & sustainability, startups
- Location
- Austin
- Posted Date
- Company
- Base Power
AI Summary
Job Description
Senior Manager of Field Quality will own fleet return rates, lead field quality/failure analysis teams, drive root cause investigations to closure, make field calls (stop ship, retrofits), turn field failures into design changes, manage supplier corrective actions, run the failure analysis lab, and manage cost of poor quality as the battery fleet scales.
Hard Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials, Physics, or related field
- 7+ years in field quality, reliability, failure analysis, or hardware design engineering
- 3+ years leading engineers
- Owned a deployed fleet at scale and driven failure modes to closure
- Strong fundamentals in electronics, battery, thermal, or electromechanical systems
- Comfort with Grafana, SQL/BigQuery, and Python
- Triage instinct and sound judgment on high-stakes field calls
Soft Requirements
- Battery energy storage, inverters, or grid-connected power hardware experience
- Scaling a field quality function with a fast-growing fleet
- Safety-critical hardware, UL/NFPA compliance, or field safety escalations
- Hands-on failure analysis: cross-sectioning, X-ray, thermal imaging, materials characterization
- Driving supplier corrective actions and holding suppliers to schedule