Guest Experience Associate
- Countries
- USA
- Job Types
- other
- Experience
- entry
- Organization Types
- construction & infrastructure, tourism & hospitality, startups
- Location
- Arlington
- Posted Date
- Company
- Placemakr
- Salary
- USD21.0 - USD21.0 hour
AI Summary
Job Description
Serve as the primary on-site contact for guests and residents at Placemakr properties, delivering exceptional service, responding to guest communications via text, email, and Airbnb, handling check-ins and payments, using maintenance and housekeeping systems, collaborating with team members, ensuring a safe environment, and completing shift handovers.
Hard Requirements
- 1+ year of customer service experience in hospitality, retail, multi-family, or food & beverage
- Effective verbal and written communication with internal and external customers
- Ability to learn and use systems or technology
- Can-do attitude and collaborative mindset
- Ability to stand, sit, or walk for extended periods and lift up to 50 pounds
- Legally authorized to work in the United States
- 18 years or older
- Ability to work weekends, evenings, and holidays on a rotational schedule
Soft Requirements
- Previous experience using a POS, CRM, or customer communication system