Networking Technical Support Representative (Fusus)
- Countries
- USA
- Job Types
- software & tech
- Experience
- entry
- Organization Types
- government & public sector, robotics
- Location
- Scottsdale
- Posted Date
- Company
- Axon
AI Summary
Job Description
Provides technical support for Axon Fusus customers via phone, email, and chat. Troubleshoots hardware/software issues, works with VMS, IP cameras, and Linux networking tools, assists Implementation team with geospatial setup, resolves escalations, documents work in CRM, and participates in training and certifications.
Hard Requirements
- 1 year experience in information systems and networking
- Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow
- Analytical problem-solving skills
- Pass CJIS background check and maintain confidentiality
Soft Requirements
- Experience with security camera systems, VMS, DVR, NVR
- College degree in technical discipline (completed or in progress)
- Certifications like Network+, Security+, Linux+