Manager, Contract And Billing
- Countries
- Remote, USA
- Job Types
- operations
- Experience
- managers
- Organization Types
- transportation & mobility, logistics & supply chain
- Location
- Chicago - Seattle - Remote
- Posted Date
- Company
- Samsara
- Salary
- USD115,727.5 - USD175,050.0 annual
AI Summary
Job Description
Lead a new Contract and Billing Resolution team of 3–4 specialists for Mid-Market and Commercial accounts. Build the playbook, intake/routing, and system of record; own escalations, define cross-team handoffs, set concession/cancellation standards, build metrics and root-cause reporting, and drive billing improvements across Sales, Finance, and Ops.
Hard Requirements
- 7+ years in sales ops, deal desk, contracts, billing, O2C, or revops
- 2+ years managing people
- Built a team/function from scratch or led major reorg
- Deep knowledge of quote-to-contract or billing side
- Set up or improved case management/ticketing system (Zendesk, Jira, Salesforce)
- Strong investigative skills across CRM, billing, contract systems
- Financial judgment on credits, concessions, reprocessings, refunds
- Cross-functional influence without authority
- Composed customer-facing communication and strong writing
Soft Requirements
- Experience on both sales/contracting and finance/billing sides
- Managed escalated or high-dollar billing/contract disputes
- Salesforce, NetSuite, CPQ experience
- Zendesk, Gainsight, Sweethawk familiarity
- Customer Success or account management background
- Built dashboards, SLAs, or root-cause reporting
- Subscription or hardware-plus-subscription billing exposure
- AI tooling experience
- Bias for action and high standards