Customer Success Associate
- Countries
- Remote
- Job Types
- sales & business development
- Experience
- entry
- Organization Types
- climate & sustainability, startups
- Location
- Remote
- Posted Date
- Company
- Voltus
- Salary
- USD70,000.0 - USD74,000.0 year
AI Summary
Job Description
As a Customer Success Associate, you will manage the onboarding of new customer sites into the energy market, ensuring they are ready to perform and earn. You will oversee project management from contract signing to live site, coordinating data collection, registrations, hardware installation, and testing across various internal teams. You will also serve as the primary customer contact, setting expectations and providing ongoing support for dispatch events and program updates.
Hard Requirements
- 2+ years in a customer-facing role (customer success, onboarding, implementation, account management, or project management)
- Track record of owning projects with many moving parts and stakeholders
- Experience in Salesforce or a similar CRM
- Proficiency in Google Workspace and Excel
Soft Requirements
- Comfort being the face of the company to customers
- Persistence and diplomacy
- Habit of improving the process
- Real excitement about the role
- Genuine interest in the energy transition