Repair Operations Lead
- Countries
- USA
- Job Types
- operations
- Experience
- late
- Organization Types
- startups, transportation & mobility
- Location
- Nashville
- Posted Date
- Company
- Lyft
- Salary
- $50,180.0 - $62,730.0 annually
AI Summary
Job Description
Lead and mentor repair coordinators and manage on-site technicians to ensure the day-to-day service operations supporting the AV fleet. Oversee repair workflows, prioritize critical repairs, and ensure SLA compliance. Develop the team, set clear expectations, and manage external partner relationships.
Hard Requirements
- Service advisor or service drive experience
- Ability to develop a team
- Set clear expectations
- Hold the line on expectations
- Comfortable managing an external partner relationship
- Bachelor's degree in Automotive Technology, Mechanical Engineering, Operations Management, or related field
- 4+ years of progressive experience in fleet maintenance management, automotive service operations, or technical training leadership
- 3+ years of experience managing technical teams
- 2+ years of experience developing and delivering technical training programs
- Proven expertise in electric vehicle systems, diagnostic procedures, and advanced automotive technologies
- Strong understanding of maintenance management systems, KPI tracking, and data-driven decision making
- Experience with vendor management, contract negotiation, and third-party service provider oversight
- Demonstrated success implementing quality management systems, safety management systems, and continuous improvement methodologies
- Exceptional communication skills
- Current ASE certifications preferred
- Valid driver's license with clean driving record
Soft Requirements
- People-first leadership
- Teamwork mentality
- Genuinely care about employee relations and culture
- Lean into Lyft's values
- Energized by growing people
- Building strong partner relationships
- Bringing order to a fast-moving operation