Uas Field Service Representative

AI Summary

Job Description

As a Field Service Representative, you will be responsible for deploying, maintaining, and repairing autonomous cargo aircraft at customer sites to ensure high aircraft availability and mission success. This role involves hands-on troubleshooting of mechanical, electrical, and firmware issues, performing scheduled and unscheduled maintenance, managing on-site spares, and acting as the primary customer contact.

Hard Requirements

• 3+ years maintaining and supporting real aircraft or UAS in the field
• Strong mechanical foundation
• Electrical, RF/datalink, and basic software/firmware troubleshooting skills
• Comfort with small internal-combustion or multi-fuel engines
• Ability to read and use technical manuals, schematics, and wiring diagrams
• Willingness to travel up to ~75%, including extended international trips
• Valid U.S. passport and driver's license
• Able to lift ~50 lbs and work outdoors
• Able to obtain security clearance
• A&P license or equivalent airframe/powerplant background
• PX4- or ArduPilot-class systems and Linux familiarity

Soft Requirements

• Ability to run a remote site solo
• Safety-minded
• Self-directed
• Calm under pressure
• Disciplined about documentation
• Comfortable with support tools (Slack, Asana, Airtable, Google Workspace)
• FAA Part 107 and/or BVLOS operations experience
• Prior military UAS, aviation-maintenance, or operations experience
• OCONUS / deployed field experience
• Autopilot / ground-control-station software and RF/datalink systems experience
• Familiarity with spares, RMA, and field-logistics workflows
• Prior OEM field-service or customer-facing technical-support experience
• Experience operating under FAA, SORA, or similar standards
• Additional language ability