Customer Success Manager Ii, Commercial Markets
- Countries
- USA
- Job Types
- sales & business development
- Experience
- managers
- Organization Types
- aerospace, climate & sustainability
- Location
- San Francisco - Denver
- Posted Date
- Company
- Planet
- Salary
- USD105,040 - USD131,280 annually
AI Summary
Job Description
Manage and expand commercial customer relationships, especially in agriculture, ensuring customers maximize value from Planet's imagery and geospatial solutions. Own retention metrics, partner with Account Execs on commercial strategy, lead QBRs and success plans, build stakeholder relationships, and drive ROI realization across the account lifecycle.
Hard Requirements
- 6+ years in Customer Success, Account Management, or strategic customer-facing role
- Working knowledge of remote sensing, GIS, or geospatial imagery products
- Track record as a thought partner probing client motivations
- Solid understanding of commercial business models
- Situational awareness adapting from executive briefings to technical deep dives
- Excellent verbal and written communication in English
- Flexibility for global business needs including US calls
- Willingness to travel
- Hybrid work from San Francisco or Denver office 3 days per week
Soft Requirements
- Experience as a Customer Success Manager or Account Manager
- Proficiency with CRM and CS tools (Salesforce, Gainsight, Zendesk)
- Ability to translate customer data into actionable insights
- Experience leading organizational change management
- Experience in utility or oil & gas sector with geospatial solutions