Mission Operator - Chicago Police Department
- Countries
- USA
- Job Types
- operations
- Experience
- mid
- Organization Types
- government & public sector, robotics
- Location
- Chicago
- Posted Date
- Company
- Axon
- Salary
- USD74,250.0 - USD118,800.0 annually
AI Summary
Job Description
Serve as the primary technical advisor for public safety agencies, building trusted relationships with stakeholders. Lead technical escalations, guide implementation planning, and drive customer adoption and operational optimization. Analyze customer health and performance using data tools to provide recommendations and deliver advanced technical training.
Hard Requirements
- 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles
- Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments
- Strong troubleshooting, analytical thinking, and root-cause analysis skills
- Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments
- Proven ability to independently manage complex customer relationships
- Strong executive communication and consulting skills
Soft Requirements
- Ability to travel as required
- Ability to obtain and maintain CJIS compliance and satisfy customer background requirements