Senior Manager, Solutions Engineering - Launch Team Readiness, West

AI Summary

Job Description

Lead the readiness function for the western half of the dock business, owning the customer journey from pre-sales readiness through deployment, training, and go-live. Hire, onboard, coach, and retain a team of Readiness Specialists, setting quality standards and managing capacity. Drive on-time launches by monitoring progress, identifying risks, and resolving blockers. Develop and maintain the readiness playbook and represent the customer's voice internally.

Hard Requirements

• 5+ years of relevant experience in a customer-facing operations, deployment, implementation, or project delivery role
• 1+ years leading a team, formally or as a lead with hiring and mentorship responsibility
• Ability to travel 50 to 60% of the time
• Ability to lift up to 60 lbs unaided
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged and required for certain positions

Soft Requirements

• Familiarity with Drone as First Responder concepts of operation and dock based remote operations
• Demonstrated ability to manage complex, cross-functional initiatives
• Build repeatable process in an ambiguous environment
• Highly organized with strong attention to detail
• Comfortable managing timelines, dependencies, and readiness gates
• Excellent written and verbal communication
• Lead by example
• Willing to do whatever is needed to get a customer situation resolved
• Prior public safety service experience
• Experience standing up a Drone as First Responder program
• Experience supporting an agency through a public approval process
• Experience with dock-based, remote, and BVLOS operations at scale
• Experience owning a customer onboarding or implementation function through rapid growth
• Working knowledge of Salesforce, Palantir, Databricks, or equivalents