It Onsite Support Specialist
- Countries
- Germany
- Job Types
- software & tech, operations
- Experience
- mid
- Organization Types
- aerospace, climate & sustainability, startups
- Location
- Berlin
- Posted Date
- Company
- ICEYE
AI Summary
Job Description
Provide hands-on IT support for local and global staff, managing workstations, mobile subscriptions, and hardware. Assist with user onboarding/offboarding, triage support tickets, and maintain IT documentation and inventory. Collaborate with a global IT team to ensure smooth local operations.
Hard Requirements
- 2+ years of IT support/desktop support/service desk experience or relevant qualification
- Troubleshooting skills across Windows and macOS
- Experience with desktop peripherals, monitors, and conference room tech
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS, Wi-Fi)
- Familiarity with Google Workspace or Microsoft 365
- Clear English and German communication skills
- Experience with ticketing platforms like Jira Service Management
- Basic understanding of identity and access concepts
Soft Requirements
- Customer-focused, helpful attitude
- Curiosity to learn Linux fundamentals
- Curiosity about manufacturing, lab, or cleanroom environments
- Basic knowledge of MDM tools