Emergency Communications Center Supervisor

AI Summary

Job Description

Supervise and coordinate public safety communicator activities for efficient Emergency Communications Center (ECC) operations. Oversee daily operations, monitor calls and radio traffic, and manage staffing. Lead during critical incidents, coordinate emergency staffing, and manage administrative functions. Provide leadership, coaching, and employee development to foster a professional and accountable workplace.

Hard Requirements

• HS Diploma/GED
• Five (5) years of responsible public safety emergency response and dispatch experience
• One (1) year of team lead or supervisory experience
• Current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification (or out of state equivalent)
• Certified Communications Training Officer (CTO)
• Ability to obtain a TCOLE Instructor Certification within one (1) year
• Pass a drug screening
• Pass a psychological examination
• Meet TCOLE & CJIS requirements
• No marijuana use in the last twelve (12) months
• No illegal use of controlled substances in the last five (5) years
• Pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check
• No felony convictions, deferred adjudication, or certain misdemeanor convictions within specified timeframes
• No open arrests for any criminal offense
• No family violence convictions

Soft Requirements

• Decisive, people-focused leader
• Ability to make sound decisions under pressure
• Ability to build a culture of professionalism, teamwork, and accountability
• Develop employees
• Support employee well-being
• Drive continuous improvement
• Maintain composure, empathy, accuracy, and professionalism in high-stress situations