Head Of Service Delivery, Africa
- Countries
- Ghana, South Africa, Rwanda, Côte d'Ivoire, Nigeria
- Job Types
- leadership & management, operations
- Experience
- executive
- Organization Types
- aerospace, robotics, startups
- Location
- Cape Town - Kigali - Abidjan - Abuja - Lagos
- Posted Date
- Company
- Zipline
AI Summary
Job Description
As Head of Service Delivery, Africa, you will ensure all Zipline distribution sites are operational and performing optimally. You will establish standardized operating procedures, train personnel, certify sites, and monitor performance against clear metrics. Your role involves leading in-country operations excellence and compliance teams, setting operator competency standards, and collaborating with engineering on field issues and product requests. You will report to the Head of Operations, Africa, and work with a regional leadership team.
Hard Requirements
- 12+ years running distributed physical operations to a written standard (e.g., airline ground operations, multi-site logistics, industrial, franchise, or healthcare networks)
- Experience building a standards and certification system from scratch
- Track record of building operator talent pipelines at scale
Soft Requirements
- Strong data instincts
- Strong program and project management instincts
- Ability to lead through country or regional leads with dotted-line authority
- Reputation as an outstanding cross-functional partner