Technical Account Manager
- Countries
- Remote, Canada
- Job Types
- software & tech, sales & business development
- Experience
- managers
- Organization Types
- transportation & mobility, logistics & supply chain
- Location
- Toronto - Montreal - Vancouver - Calgary - Edmonton - Remote
- Posted Date
- Company
- Samsara
- Salary
- CAD93,075 - CAD120,450 annual
AI Summary
Job Description
As a Technical Account Manager at Samsara, you'll build customer relationships, act as the primary technical point of contact, develop deep understanding of customers' Samsara implementations, troubleshoot hardware/software/AI issues, transform the support experience, mitigate risk during critical events, handle significant incidents, and contribute to team growth.
Hard Requirements
- 7+ years experience in technical account management, customer success, or similar
- Bachelor's degree in technical field or equivalent practical experience
- Technical literacy across hardware, software, and AI technology
- Strong written and verbal communication skills
- Ability to build and maintain customer relationships
- Business acumen with data-informed approach
- Strong bias for action, ownership, and high standards
Soft Requirements
- Python coding skills
- Experience supporting enterprise customers in SaaS, IoT, or PaaS
- Organized with commitment to accurate records
- Team player in fast-paced environment
- Experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred)
- Passion for AI and machine learning