Product Support Specialist
- Countries
- Mexico, Hybrid
- Job Types
- operations
- Experience
- mid
- Organization Types
- climate & sustainability, startups
- Location
- Mexico City - Hybrid
- Posted Date
- Company
- Watershed
AI Summary
Job Description
Provide high-quality customer support and product education for the Watershed sustainability platform: resolve customer questions and technical issues, exceed response-quality expectations, build support workflows and knowledge base content, educate customers on carbon accounting methodology, and advocate customer needs internally to Engineering, Product, and other teams.
Hard Requirements
- 1-2 years B2B/SaaS customer support experience
- Customer empathy and focus on customer needs
- Experience with support ticketing software, Notion, Linear or similar
- Excellent verbal and written communication with technical and non-technical audiences
- Strong interpersonal skills
- Organized, systematic, efficient; can multitask in high-volume environment
- Solution-driven root cause analysis
- Willing to work from office 4 days per week
Soft Requirements
- Curious and eager to learn about sustainability