Senior Zendesk Administrator (M/F/D)

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Countries
Portugal
Job Types
other
Experience
late
Organization Types
tourism & hospitality, transportation & mobility
Location
Lisbon
Posted Date
Company
Flix

AI Summary

Job Description

Configure and maintain Zendesk across Support, Guide, Talk, and Messaging; set up market-specific channels and workflows, deliver rollout waves, test and support go-lives, configure apps and webhooks, coordinate integration requirements with engineering, and document configurations and market deviations.

Hard Requirements

  • 5+ years of hands-on Zendesk administration and production configuration on Enterprise plans
  • Experience managing Zendesk across multiple brands, markets, or languages
  • Configured at least two of voice/contact center, messaging with bot flows, or a multilingual Help Center
  • Understanding of REST APIs, webhooks, OAuth, API keys, and JSON payloads; ability to work with API documentation and engineers
  • Ability to gather business requirements, challenge workflows that will not scale, and explain technical decisions to non-technical stakeholders
  • Comfort with repeated market rollouts, testing, go-lives, and hypercare
  • Clear written documentation and communication in English

Soft Requirements

  • Zendesk Admin certification
  • Experience migrating from Salesforce Service Cloud or a similar platform
  • Zendesk Apps Framework experience

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