Customer Success Associate

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Countries
USA
Job Types
sales & business development
Experience
entry
Organization Types
robotics, startups, logistics & supply chain
Location
Los Angeles
Posted Date
Company
ATOMS
Salary
USD65,000 - USD75,000 year

AI Summary

Job Description

Oversee a portfolio of ~1,000 SMB and mid-market restaurant accounts, supporting CSMs with upselling and cross-selling, proactively checking in with at-risk customers to prevent churn, guiding customers on using Otter tools, answering questions via phone/email/chat, and handling escalated tickets to maintain SLAs.

Hard Requirements

  • 1-2 years experience in Customer Success / Account Management managing a portfolio of accounts
  • Ability to thrive in chaos and handle high-pressure situations
  • Strong communication and customer service skills
  • Smart learner with product knowledge and multitasking ability
  • Ownership mindset with advanced problem solving

Soft Requirements

  • Experience in the restaurant / food industry
  • Proven track record of exceeding KPIs

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