Zendesk Manager / Developer Of Solutions For Migrations Into Zendesk (M/F/D)
- Countries
- Portugal
- Job Types
- software & tech
- Experience
- managers
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Lisbon
- Posted Date
- Company
- Flix
AI Summary
Job Description
Configure and maintain Zendesk across Support, Guide, Talk, and Messaging; adapt channels and workflows for each market; deliver migration rollouts, testing, go-live support, and hypercare; configure apps and webhooks; define and test integration requirements with engineering; collaborate with business and project teams; and document configurations and market-specific changes.
Hard Requirements
- 5+ years of hands-on Zendesk administration and production configuration on Enterprise plans
- Experience with triggers, automations, macros, SLA policies, ticket forms, custom fields and objects, and omnichannel routing
- Experience supporting a Zendesk instance across multiple brands, markets, or languages
- Configured at least two of voice/contact center channels, Messaging with bot flows, or a multilingual Help Center
- Understanding of REST APIs, webhooks, OAuth, API keys, and JSON payloads; ability to read API documentation and discuss integrations with engineers
- Ability to gather business requirements, challenge workflows that will not scale, and communicate technical decisions to non-technical stakeholders
- Clear written documentation and communication in English
- Comfort with repeated market rollouts, testing, go-lives, and hypercare
Soft Requirements
- Zendesk Admin certification
- Experience migrating from Salesforce Service Cloud or a similar platform
- Zendesk Apps Framework experience