Crisis & Escalations Executive - Bangalore (Contractual)
- Countries
- India
- Job Types
- other
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Bengaluru
- Posted Date
- Company
- Flix
AI Summary
Job Description
Oversee live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams. Manage crisis situations calmly, track and resolve operational issues using Salesforce tickets, and monitor live operations, escalating deviations to stakeholders. Coordinate with various teams for end-to-end issue resolution.
Hard Requirements
- Bachelor's degree holder
- 3+ years' experience in customer service, intercity travel operations, or a related field
- Basic Excel proficiency
- Fluent in Telugu and English
Soft Requirements
- Team player with strong interpersonal skills
- Effective communication skills
- Ability to multitask, problem-solve, and stay composed under pressure
- Ability to thrive in a dynamic environment
- Flexible to work 24/7 rotational shifts, including weekends
- Communicative, proactive, detail-oriented, and dependable