Zendesk Admin, Operations Consultant (M/F/D)
- Countries
- Bulgaria
- Job Types
- operations
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Sofia
- Posted Date
- Company
- Flix
AI Summary
Job Description
Configure and maintain Zendesk workflows, routing, channels, and market-specific setups across Support, Guide, Talk, and Messaging. Deliver market rollouts from blueprint through testing, go-live, and hypercare; configure apps and webhooks, define and test integration requirements, collaborate with business and technical teams, and document configurations and deviations.
Hard Requirements
- 5+ years of hands-on Zendesk administration and production configuration on Enterprise plans
- Experience with triggers, automations, macros, SLA policies, ticket forms, custom fields and objects, and omnichannel routing
- Experience supporting a Zendesk instance across multiple brands, markets, or languages
- Configured at least two of: voice/contact center channels, messaging with bot flows, or a multilingual Help Center
- Knowledge of REST APIs, webhooks, OAuth, API keys, and JSON; ability to read API documentation and work with engineers on integration requirements
- Ability to gather business requirements, assess scalability, and explain technical decisions to non-technical stakeholders
- Comfort with repeated market rollouts, testing, go-lives, and hypercare
- Clear written documentation and communication in English
Soft Requirements
- Zendesk Admin certification
- Experience migrating from Salesforce Service Cloud or a similar platform
- Zendesk Apps Framework experience