Support Engineer (M/F/D)

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Countries
Germany
Job Types
software & tech
Experience
mid
Organization Types
tourism & hospitality, transportation & mobility
Location
Berlin
Posted Date
Company
Flix

AI Summary

Job Description

Serve as the primary contact for IT infrastructure requests, ensuring employee productivity through reliable service desk and on-site support. Manage the full device lifecycle, including procurement, setup, and troubleshooting. Support collaboration tools like Office 365 and Atlassian products, and maintain knowledge base articles.

Hard Requirements

  • Degree, certification, or vocational training in an IT-related field
  • 2-4 years of experience in IT support, service desk, or technical customer support
  • Solid working knowledge of Office 365 and standard workplace collaboration tools
  • Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
  • Experience administering Atlassian tools (Jira, Confluence, JSM)

Soft Requirements

  • Comfort communicating clearly and patiently with non-technical users
  • Curiosity and a genuine eagerness to learn new technologies and workflows
  • Experience supporting employees across multiple time zones or global offices

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