Technical Account Manager

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Countries
Remote, Germany
Job Types
software & tech, sales & business development
Experience
managers
Organization Types
government & public sector, robotics
Location
Germany - Remote
Posted Date
Company
Axon

AI Summary

Job Description

Own the day-to-day relationship with key customers, acting as the main point of contact to build strategic partnerships. Provide best practices and technical expertise to help stakeholders achieve operational goals using Axon's products. Work with cross-functional teams to influence product roadmaps and projects. Manage customer expectations, provide technical support, and develop knowledge base articles.

Hard Requirements

  • German citizenship required
  • Fluent in German
  • 5+ years of IT support or deployment experience
  • Experience with Enterprise-level customers
  • Proven track record of managing customer relationships and technical projects
  • Comfortable working independently
  • Understanding of ITIL and Change Management processes
  • Experience with software image creation and maintenance
  • Knowledge of routing and switching, Wi-Fi, telecommunications, and Internet technologies
  • Advanced understanding of IT/Networking concepts (Microsoft Server & Client OS, SQL Server, Active Directory, Azure, APIs, Network Administration)
  • Experience with relational database solutions (AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2)
  • Ability to articulate technical information appropriately

Soft Requirements

  • Excellent interpersonal skills
  • Strong written and verbal communication
  • Detail-oriented
  • Excellent organizational and time management skills
  • Ability to deal with change and excel in high-stress situations
  • Creative and adaptive problem-solving

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