Zendesk Admin, Operations Consultant (M/F/D)
- Countries
- Portugal
- Job Types
- operations
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Lisbon
- Posted Date
- Company
- Flix
AI Summary
Job Description
Configure and maintain Zendesk workflows, routing, channels, and market-specific setups across multiple markets. Deliver rollout waves from configuration and testing through go-live and hypercare, configure marketplace apps and webhooks, test integrations, collaborate with business and technical teams, and document configurations and deviations.
Hard Requirements
- 5+ years of hands-on Zendesk administration and production configuration on Enterprise plans
- Experience configuring triggers, automations, macros, SLA policies, ticket forms, custom fields and objects, and omnichannel routing
- Experience supporting a Zendesk instance across multiple brands, markets, or languages
- Configured at least two of: voice/contact center channels, messaging with bot flows, or a multilingual Help Center
- Understanding of REST APIs, webhooks, OAuth, API keys, and JSON payloads; ability to work independently with API documentation
- Ability to gather business requirements, challenge workflows that will not scale, and explain technical decisions to non-technical stakeholders
- Comfort with repeated market rollouts, testing, go-lives, and hypercare
- Clear written documentation and communication in English
Soft Requirements
- Zendesk Admin certification
- Experience migrating from Salesforce Service Cloud or a similar platform
- Zendesk Apps Framework experience