Customer Support & Crisis Management (Australia Region) - Delhi
- Countries
- India
- Job Types
- sales & business development
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Delhi
- Posted Date
- Company
- Flix
AI Summary
Job Description
Provide real-time support to Australian FlixBus drivers and bus hosts, monitor live rides, coordinate operations, and handle disruptions such as delays, accidents, or breakdowns. Document incidents and resolutions, collaborate with support and operations teams, and report shift activities to help maintain smooth services and a positive passenger experience.
Hard Requirements
- Graduate in any discipline
- 2–3 years of customer service experience
- Fluent spoken and written English
- Willingness to work night shifts and weekends aligned with AEST/AEDT time zones
Soft Requirements
- Punjabi or Hindi language skills
- Experience with Salesforce, Zendesk, or similar ticketing tools
- Travel, mobility, transport operations, logistics, or dispatch background