Sr Technical Support Representative
- Countries
- USA
- Job Types
- software & tech
- Experience
- late
- Organization Types
- government & public sector, robotics
- Location
- Atlanta
- Posted Date
- Company
- Axon
AI Summary
Job Description
Provides first-class technical support to Axon Fusus customers via phone, email, and chat. Becomes an expert on the Fusus solution, works with VMS, IP cameras, and Linux networking tools, assists with geospatial setup, troubleshoots and resolves issues, documents work in CRM, and follows escalation policies.
Hard Requirements
- 1 year experience in information systems and networking
- Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow
- Analytical, systematic problem-solving skills
- Completion of or working toward a technical college degree
- Must pass CJIS background check
Soft Requirements
- Experience with security camera systems, VMS, DVR, NVR
- Certifications such as Network+, Security+, Linux+