Customer Support & Escalation Executive - Bangalore (Contractual)
- Countries
- India
- Job Types
- sales & business development
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Bengaluru
- Posted Date
- Company
- Flix
AI Summary
Job Description
Oversee live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams. Manage crisis situations calmly, track and manage operational issues through Salesforce tickets, and monitor live operations, escalating deviations to stakeholders. Communicate with drivers and hosts via calls and messages for on-time operations.
Hard Requirements
- Bachelor's degree
- 3+ years' experience in customer service, intercity travel operations, or related field
- Basic Excel proficiency
- Fluent in Telugu and English
Soft Requirements
- Strong interpersonal skills
- Effective communication skills
- Ability to multitask
- Problem-solving skills
- Ability to stay composed under pressure
- Ability to thrive in a dynamic environment
- Flexible to work 24/7 rotational shifts
- Communicative
- Proactive
- Detail-oriented
- Dependable team player