Senior Customer Experience Coordinator
- Countries
- UK
- Job Types
- sales & business development
- Experience
- late
- Organization Types
- climate & sustainability, startups, transportation & mobility
- Location
- London
- Posted Date
- Company
- Splend
AI Summary
Job Description
The Senior Customer Experience Coordinator will support existing Splend customers with issues like accidents, warranty claims, breakdowns, and contract terminations. This role involves resolving problems, managing customer conversations, coordinating with other departments, and maintaining accurate records in CRM. The position also includes mentoring team members and contributing to the development of the InLife function.
Hard Requirements
- Full UK Driving Licence
- Proven experience in a customer-facing role involving complex or emotionally challenging conversations
- Strong communicator able to explain policies, processes and costs clearly to a diverse customer base
- Comfortable using CRM systems
- Highly organised, process-driven, and accurate with admin and documentation
- Available to work weekends as per rota
Soft Requirements
- Ability to work weekends
- Experience mentoring or informally supporting colleagues
- Ambition and capability to grow into a leadership role
- Experience in automotive, mobility, rideshare or vehicle subscription industries
- Experience working in a high-growth scale-up environment