Bus Transportation Supervisor (Norfolk)

AI Summary

Job Description

Supervise bus operations, enforce rules, and ensure safety and quality of service. Investigate complaints, accidents, and incidents. Manage operator schedules, coordinate with officials, and evaluate service modifications. Respond to emergencies, resolve service disruptions, and maintain on-time performance. Supervise and discipline bus operators, maintain logs, and prepare reports.

Hard Requirements

• Internal candidates: full-time bus operator with passed probationary period OR full-time HRT employee with 2 years transportation experience and passed probationary period.
• Internal candidates: no pattern of absenteeism/tardiness, no valid CAF's for rude/unprofessional behavior in last 12 months, no more than one Level 2 or 3 accident in last 12 months, no Level 4 rule violations in last 12 months, not out of work for 35 consecutive days (excused absences excluded), good driving record meeting HRT standards, pass assessment.
• External candidates: 5 years transit experience and/or equivalent experience.
• External candidates: 1 year equivalent experience radio dispatching.
• External candidates: 3 years experience in supervisory/management capacity.
• Proficient in using CAD/AVL Radio System and HASTUS.
• Proficiency in using transit computer systems and associated software.
• CDL Class B license and/or CDL permit, ability to acquire Virginia CDL Class B with air brake and passenger endorsements within 60 days.
• Considerable knowledge of HRT policies, procedures, rules, and regulations affecting transit operation, including union contract.
• Knowledge of Drug and Alcohol Policy and regulations for reasonable suspicion determinations.

Soft Requirements

• Customer service oriented
• Energetic
• Ability to work with limited supervision
• Ability to learn complex systems
• Ability to handle heavy radio traffic
• Ability to use independent judgment and initiative
• Ability to maintain courteous and tactful demeanor under stress
• Ability to work independently and concentrate for long periods
• Ability to coordinate with other departments
• Ability to speak clearly and concisely
• Ability to comprehend verbal information and speak clearly over radio/phone
• Ability to read schedules, maps, and comprehend directions
• Ability to enter, correct, and retrieve data using spreadsheets and word-processing software
• Basic problem-solving skills with software
• Safety conscious
• Ability to pass DOT physical examination
• Ability to pass federal background screening for military installation access
• Ability to work holidays, weekends, and overnight shifts
• Ability to work abnormal hours and/or split shifts