Ai Agent Builder - Customer Service (M/F/D)
- Countries
- Portugal
- Job Types
- sales & business development, operations
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Lisbon
- Posted Date
- Company
- Flix
AI Summary
Job Description
Design, build, and own customer-facing AI agent workflows end-to-end within customer service: scope and configure agents using low-code tooling, manage prompts and agent logic, define test cases and success criteria, monitor live performance and fix issues, ensure security and compliance, and collaborate cross-functionally to identify and prioritize high-impact AI opportunities.
Hard Requirements
- 3+ years in operations, automation, or digital delivery with automations or AI workflows run in live production
- Hands-on experience building with LLMs, including prompt engineering, agent workflows, and knowledge grounding
- Experience with automation or conversational AI platforms
- Comfortable reading logs and responses to diagnose issues
- Systems and analytical mindset, defining success metrics before building
- Excellent communication and stakeholder management across Business, Operations, Product, and Tech
- Proactive, detail-oriented execution focus
Soft Requirements
- Working grasp of APIs, webhooks and JSON
- Experience in customer service or customer experience
- Ability to influence without authority