Manager, Support Operations
- Countries
- India
- Job Types
- operations
- Experience
- managers
- Organization Types
- startups, unknown
- Location
- Bengaluru
- Posted Date
- Company
- Ethos Life
AI Summary
Job Description
Manage daily operations of the partner support team within CX, leading 40+ support reps. Oversee workflows, meet SLAs and team metrics, handle escalations, coach and develop staff, hire new reps, and drive process improvements to scale the support organization and deliver an excellent partner experience.
Hard Requirements
- 5+ years in consumer/partner experience
- 2+ years managing support services and operations
- Experience leading high-volume ticketing system teams (Salesforce, ZenDesk, etc.)
- Leading B2B/consumer support teams
- Empathetic leader with strong interpersonal skills
- Ability to work independently in ambiguity
- Root cause analysis and action planning
- Excellent written and verbal communication
Soft Requirements
- Bachelor's degree or equivalent
- Data-oriented decision making
- Track record of delivering results on time