Customer Support Executive (Australia Region) - Delhi (Contractual)
- Countries
- India
- Job Types
- sales & business development
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Delhi
- Posted Date
- Company
- Flix
AI Summary
Job Description
Provide 24/7 real-time support to FlixBus drivers in Australia via calls, emails, and messages. Monitor live rides, coordinate with drivers and hosts, respond to disruptions like delays or breakdowns, manage Salesforce tickets, collaborate with global teams, and document shift activities for reporting.
Hard Requirements
- Graduate in any discipline
- 2-3 years customer service experience, preferably travel/transport/logistics
- Fluency in English (spoken and written)
- Proficient in email and phone-based support
- Basic Excel/spreadsheet knowledge
- Excellent communication and coordination skills
- Calm under pressure
- Willingness to work night shifts and weekends (AEST/AEDT)
Soft Requirements
- Knowledge of Punjabi and Hindi (basic/intermediate)
- Experience with ticketing tools like Salesforce or Zendesk
- Interest in a rapidly scaling start-up