Head Of Operations
- Countries
- Hybrid, UK
- Job Types
- leadership & management, operations
- Experience
- executive
- Organization Types
- startups, logistics & supply chain, transportation & mobility
- Location
- Hybrid - West Drayton
- Posted Date
- Company
- Convelio
AI Summary
Job Description
Lead the UK Operations team, owning three client-focused teams handling quoting, customs, freight and delivery for art clients. Manage people development, performance KPIs (revenue, margin, lead time, satisfaction), shape the operations roadmap, drive automation and AI adoption, and serve as escalation point for complex shipment issues.
Hard Requirements
- 5+ years in operations (consulting or high-growth startup/scale-up)
- 2+ years managing teams, ideally managers
- Data-driven and process-minded
- Uses technology, automation and AI daily
- Fluent English, excellent communication
- On-site in West Drayton at least 3 days per week
Soft Requirements
- Experience in logistics or luxury
- Track record driving operational KPIs