Senior Zendesk Administrator (M/F/D)
- Countries
- Bulgaria
- Job Types
- other
- Experience
- late
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Sofia
- Posted Date
- Company
- Flix
AI Summary
Job Description
Build and maintain Flix's Zendesk setup across Support, Guide, Talk, and Messaging: ticket fields, forms, views, macros, triggers, SLA policies, omnichannel routing, roles, and channel setups per market. Deliver market rollouts, configure integrations, collaborate with business SMEs and engineers, and document configurations to Centre of Excellence standards.
Hard Requirements
- 5+ years hands-on Zendesk administration on Enterprise plans
- Experience at scale with multiple brands, markets, or languages
- Configured at least two of: voice channel (IVR/contact flows), Messaging with bot flows, or multi-language Help Center
- Integration literacy (REST APIs, webhooks, OAuth, JSON)
- Hybrid technical-business profile with rollout mindset
- Clear written documentation and communication in English
Soft Requirements
- Zendesk Admin certification
- Experience migrating from Salesforce Service Cloud or similar
- Zendesk Apps Framework experience