Zendesk Manager / Developer Of Solutions For Migrations Into Zendesk (M/F/D)
- Countries
- Bulgaria
- Job Types
- software & tech
- Experience
- managers
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Sofia
- Posted Date
- Company
- Flix
AI Summary
Job Description
Configure and maintain the Zendesk platform (Support, Guide, Talk, Messaging) across global markets: build workflows, routing, channel setups, integrations, and marketplace apps; deliver market-by-market rollouts with testing, go-live support, and documentation while collaborating with business SMEs, engineering, and training teams.
Hard Requirements
- 5+ years hands-on Zendesk administration and configuration in production (Enterprise plans)
- Experience supporting Zendesk at scale across multiple brands, markets, or languages
- Configured at least two of: Talk/voice channel, Messaging with bot flows, multi-language Help Center
- Integration literacy: REST APIs, webhooks, OAuth, API keys, JSON
- Hybrid technical-business profile with strong requirements gathering
- Clear written communication in English
Soft Requirements
- Zendesk Admin certification
- Experience migrating from Salesforce Service Cloud or similar
- Zendesk Apps Framework experience