Social Support Associate, Customer Care Operations
- Countries
- Mexico
- Job Types
- sales & business development, operations
- Experience
- entry
- Organization Types
- startups, transportation & mobility
- Location
- Mexico City
- Posted Date
- Company
- Lyft
AI Summary
Job Description
Serve as Lyft's support voice on social media channels, triaging and resolving passenger and driver issues in real time with empathy and good judgment. Escalate issues when necessary, work cross-functionally with Product and Marketing to ensure a cohesive support voice, and foster trust through personalized, effortless customer experiences.
Hard Requirements
- 1+ years of customer service or sales experience
- Captivating written communication skills and attention to detail
- Emotional intelligence and experience dealing with people
- Ability to work independently and with a team
- Willingness to work a wide range of hours and weekends
Soft Requirements
- 1+ years of experience with social media or communications
- Strong work ethic and proactive nature
- Ownership mindset and follow-through
- Time management skills working through ambiguity