Passenger Information Manager (M/W/D)
- Countries
- Germany
- Job Types
- other
- Experience
- managers
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Berlin
- Posted Date
- Company
- Flix
AI Summary
Job Description
Manage passenger communications during rail operations: inform passengers about delays and schedule changes, coordinate alternative transport, handle rebookings and adjust train capacities in the booking system, document operational deviations, and keep dispatchers, fleet management, and team leads updated.
Hard Requirements
- Fluent German
- Good IT skills, especially MS Office
- Willingness to work shifts (early/late, weekends, holidays)
- Structured work under dynamic conditions
- Self-driven, independent working style
- Strong communication and teamwork
- Reliability and diligence in documentation
Soft Requirements
- Basic English skills
- Prior experience in passenger rail transport or knowledge of passenger rights in rail operations