Customer Support Associate
- Countries
- Remote
- Job Types
- sales & business development, operations
- Experience
- entry
- Organization Types
- construction & infrastructure, startups, transportation & mobility
- Location
- Remote
- Posted Date
- Company
- Parkade
- Salary
- $25 – $30 per hour
AI Summary
Job Description
Provide customer support for Parkade's parking platform, meeting customer SLAs via high-volume email support. Onboard new customers, resolve existing customers' issues, support operations in keeping properties happy, enforce parking rules when needed, and suggest process improvements while working independently.
Hard Requirements
- Customer support experience at a software company, preferably startup
- Comfortable using AI in daily work
- High-volume email support experience
- Familiarity with support tools like Front, Zendesk, Intercom
- Comfortable learning new systems
- Strong work ethic and accountability
- Ability to multitask and work independently
- Fluent written English
- Flexibility for weekends, nights, or early mornings
Soft Requirements
- Experience in an operations role
- Property management experience
- Interest in transportation, parking, and urban living
- Fluency in Spanish