Deployment Engineer (Field Operations)

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Countries
USA
Job Types
software & tech, operations
Experience
mid
Organization Types
climate & sustainability, startups
Location
Austin
Posted Date
Company
Base Power

AI Summary

Job Description

Provide live technical support from Austin HQ to field crews installing and servicing batteries (~75% of time), troubleshooting via phone, text, and Slack; monitor systems with tools like Grafana and Retool; escalate complex issues, track tickets in Jira/Odoo, maintain troubleshooting and defect logs, identify issue trends, and update deployment playbooks.

Hard Requirements

  • 2+ years technical support, electrical, or IT troubleshooting experience
  • Strong foundation in electrical concepts
  • Ability to quickly learn complex technical systems
  • 4-year degree or equivalent electrical experience
  • Strong communication and organization skills
  • Ability to multitask and stay calm under pressure
  • Attention to detail
  • Comfortable with ambiguity and fast-paced environment
  • Tech savvy

Soft Requirements

  • Licensed electrician or hands-on field electrical experience
  • Bilingual
  • Desire to think analytically and creatively and suggest process improvements

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