Technical Support Engineer I - Mexico
- Countries
- Remote, Mexico
- Job Types
- software & tech
- Experience
- mid
- Organization Types
- transportation & mobility, logistics & supply chain
- Location
- Mexico - Remote
- Posted Date
- Company
- Samsara
AI Summary
Job Description
Provide Tier 2 technical support for Samsara's IoT hardware and software products, resolving medium-to-high complexity customer issues while meeting SLA goals. Manage tickets, author knowledge base articles, reproduce bugs with Engineering and Product teams, and provide feedback to improve products, processes, and customer experience.
Hard Requirements
- B.S. in Computer Science, Engineering, or other technical field
- 1-3 years of experience in support, engineering, or other technical roles
- Bilingual proficiency in English and Spanish
- Experience troubleshooting hardware and software products
- Familiarity with CRMs like Zendesk or Salesforce
- Strong technical communication skills
- Excellent customer service and interpersonal skills
- Ability to leverage AI tools for efficiency
- Willingness to work holidays and weekends as needed
Soft Requirements
- Experience with industrial systems, electronics, tinkering with cars or IoT devices
- French or German proficiency