Technical Account Manager
- Countries
- Remote, Mexico, India
- Job Types
- software & tech, sales & business development
- Experience
- managers
- Organization Types
- transportation & mobility, logistics & supply chain
- Location
- Bengaluru - Remote
- Posted Date
- Company
- Samsara
AI Summary
Job Description
As Technical Account Manager, act as trusted technical advisor for a portfolio of accounts: deliver measurable value, drive adoption of the Samsara platform, manage technical health and escalations, troubleshoot hardware/software/API issues, lead technical reviews, leverage AI tools, and collaborate with Sales, Support, Product, and Engineering teams.
Hard Requirements
- 7+ years in technical customer-facing role (TAM, solutions consulting, or customer success)
- Bachelor's degree in technical field or equivalent practical experience
- Technical literacy troubleshooting hardware, software, and API integrations
- Bilingual English and Spanish (written and verbal)
- Data-informed customer focus and relationship building
- Collaborative team player in fast-paced environment
- Based in Mexico
Soft Requirements
- Experience with global enterprise customers in SaaS, IoT, or PaaS
- Experience leveraging AI tools in workflows
- Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, Tableau
- Basic Python coding skills