Customer Service Representative I

AI Summary

Job Description

Respond to customer inquiries via phone and computer systems regarding routes, schedules, fares, and other transit services. Provide trip planning assistance, facilitate language translation, and assist with mobile fare payment accounts. Handle lost and found items, engage with customers at transit locations, and support special events. Respond to incidents and emergencies according to policy.

Hard Requirements

• High school diploma or GED
• Training in data entry
• One year of customer service experience
• General office experience
• Data entry experience
• Valid Driver's License
• Proficiency in Microsoft Suite
• Proficiency in using computer systems and specific software applications
• Excellent communication skills
• People skills
• Clear, pleasant telephone voice
• Knowledge of customer service and public relations techniques
• General knowledge of the Hampton Roads area
• Ability to understand and follow written and oral directions
• Ability to keep simple records
• Ability to operate standard office equipment
• Detailed oriented
• Good organizational and follow-up skills
• Ability to read, write
• Knowledge of office and telephone protocol
• Ability to read and interpret schedules, media releases, etc.
• Basic problem-solving skills

Soft Requirements

• Patience and enthusiasm for challenges and change
• Ability to deal with customers in an efficient polite manner