Customer Operations Lead
- Countries
- India
- Job Types
- sales & business development, operations
- Experience
- late
- Organization Types
- startups, unknown
- Location
- Bengaluru
- Posted Date
- Company
- Ethos Life
AI Summary
Job Description
Lead a team of 10-12 Customer Operations Associates to deliver exceptional customer and agent experiences. Responsibilities include managing, coaching, and developing the team, ensuring accuracy in communications, monitoring team metrics, identifying process improvements, and serving as a subject matter expert on Ethos products and systems.
Hard Requirements
- 3-5+ years of experience in customer support, customer success, or operations
- 1-2 years in a team lead, supervisor, or people management role
- Proven experience managing and developing a team of 5+ direct reports
- Proficiency with Salesforce or equivalent support/help desk software
- Experience with reporting/dashboarding tools a plus
- Strong analytical skills
- Experience in life insurance or a related industry strongly preferred
- Bachelor's degree preferred
Soft Requirements
- Excellent coaching, feedback delivery, and conflict-resolution skills
- Adaptable and resilient, able to lead a team through change
- Excellent phone presence, written communication, and cross-functional collaboration skills