Customer Service & Transportation Dispatcher (Australia Region) - Delhi
- Countries
- India
- Job Types
- sales & business development, operations
- Experience
- mid
- Organization Types
- tourism & hospitality, transportation & mobility
- Location
- Delhi
- Posted Date
- Company
- Flix
AI Summary
Job Description
Provide 24/7 real-time operational support to FlixBus drivers in Australia via calls, messages, and emails. Monitor and coordinate live rides, respond to disruptions like delays or breakdowns, manage incident tickets in Salesforce, collaborate with global support teams, and document shift activities for reporting.
Hard Requirements
- Graduate degree in any discipline
- 2-3 years of customer service experience
- Fluency in English (spoken and written)
- Excellent communication and coordination skills
- Calm and confident under pressure
- Willingness to work night shifts and weekends aligned with AEST/AEDT time zones
Soft Requirements
- Knowledge of Punjabi and Hindi (basic/intermediate)
- Experience with Salesforce or Zendesk ticketing tools
- Basic Excel or spreadsheet management skills
- Travel, mobility, transport, or logistics/dispatch background