Technical Support Engineer

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Countries
Romania
Job Types
software & tech
Experience
mid
Organization Types
government & public sector, robotics
Location
Bucharest
Posted Date
Company
Axon

AI Summary

Job Description

Provide Level 1 and Level 2 technical support for Dedrone by Axon products globally. Troubleshoot and resolve hardware and software issues, diagnose technical problems, and manage customer issues from report to resolution. Document technical knowledge, follow escalation procedures, and collaborate with engineering teams.

Hard Requirements

  • Bachelor’s degree in Computer Science or related field, or 5+ years of relevant work experience
  • Previous practical experience in customer support or technical support
  • Excellent troubleshooting skills
  • Strong knowledge of networking and Linux
  • Understanding of cloud computing solutions

Soft Requirements

  • Strong sense of ownership and urgency
  • Ability to work well in a team environment and share knowledge effectively
  • Excellent communication skills, including the ability to explain technical concepts to non-technical customers
  • Willingness to obtain a drone pilot license in the future
  • Ability to maintain confidential and highly sensitive information

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